Customer Policies | LOCTITE®

General

Shipment Charges

Please refer to the table below for the shipment charges.

Total order value	Upto Rs. 500	Greater than Rs. 500
Shipping charges	Flat Rs. 50	Free (Rs 0)

Customer will be charged following

flat Rs. 50 For the order value equal to or below Rs 500
no shipping charges will be applicable for the order value greater than Rs. 500

Note:
Above shipping charges are calculated on order value including taxes.

Shipping charges will be borne by website, in cases of returns when reason for the return is owing to issues regarding fulfilment (delivery timelines not met, damaged product, incorrect product) or manufacturing defects (as ascertained by Henkel experts)

In all other cases shipping is borne by customers

Invoice

An invoice is sent after the item is shipped and can be downloaded from My Orders section from the website. The invoice shall clearly show the order number, invoice number, invoice date, the customer’s bill and ship to addresses, distributor details, details of the items shipped, line totals, subtotal, logistics charges and tax.

Goods & Services Tax

We invoice all transactions and charge all taxes as per regulation. We charge VAT GST depending on the item being shipped and place of supply as per GST law).

CancelLation Policy

An order can be canceled before its shipment (the customer needs to inform us through his/her registered email ID and sent it to customer.enquiries@henkel.com). After shipment, it can only be returned to origin (RTO). Once the order gets canceled, the amount will be refunded for 'prepaid orders’.

Cancellation Criteria

Incorrect or Incomplete information regarding the Customer's address (Street number, Landmark, etc.).
In case of incorrect information mentioned on tryloctite.in.
Suspected fraudulent information.

The refund to the customer shall be made within 7 working days of cancellation of the order.

Return policy

Non-Delivery Return (NDR) Policy

Criteria for Returns & Replacement:

The wrong address provided by the customer or
Order not delivered to the customer within the timeline communicated to the customer or
Upon non-availability of the customer for more than 3 occasions or
For a damaged package, the customer can refuse to accept the package at the time of delivery

After delivery Return Policy is valid:

If the product suffers from a manufacturing defect or
Damaged product is received by the Customer or
Incorrect product is received by the Customer or

After delivery return is not valid if the customer opens and uses the product (product seal is open). The customer needs to inform us through his/her registered email ID and sent it to (customer.enquiries@henkel.com) within 7 days of receiving the order. The refund of monies to Customer shall be made for prepaid orders within 7 days of receipt of goods at the respective distributor’s warehouse and for cash on delivery orders to be made at the time of order return.

Replacement Policy (No refund)

Replacement will be applicable for the following scenarios/ cases only:

Damaged product is received by the Customer or
Incorrect product is received by the Customer or
If the product suffers from a manufacturing defect and the same is established by Henkel experts

Return & Replacement (No refund) Eligibility